Our team is here to help! Whether you need product details, support, or advice, just reach out. We’re dedicated to ensuring you get the most out of your sports experience.
How do I create an account?
Welcome to Ajaib Enterprises!
Creating an account is simple:
Having an Ae account offers benefits such as faster checkout, easy reordering, and convenient management of your information.
Why do I need a password to use your website?
A password-protected account keeps all your order details, including confirmation emails and delivery info, easily accessible. It ensures your information is secure and private. Plus, it’s quick and simple to use. Rest assured, we never sell or share your data with third parties
I have forgotten my password; can I get a new one?
Follow These Simple Steps:
How do I sign up to your newsletter to get great offers and discounts?
To receive exclusive updates and offers, scroll to the bottom of our homepage and click the “Subscribe” button. Enter your email address and hit “Subscribe” to start getting our latest offers and news directly in your inbox
Can I unsubscribe from your newsletters?
You can unsubscribe from our emails in two ways:
Alternatively, you can email us at- support@aecricket.com with your unsubscribe request.
Can I Delete My Personal Information?
Yes, you can request the removal of your personal information from our records. Please contact us at- support@aecricket.com. Note that while we will delete personal details to ensure anonymity, we will retain general data. For legal reasons, we must keep order information, including your name, address, and contact details, for 6 years to comply with HMRC regulations.
Will my Item have a Warranty?
Many items on our site include a 6-month warranty for manufacturing defects. If you find a fault with your product—whether upon delivery or later—contact our Customer Care team. Share clear photos and a detailed description of the issue, and we’ll swiftly assist you in finding a solution.
How do I place an order?
Ordering on our website is simple:
That’s it! Your order will be on its way.
What payment methods do you accept?
We offer a variety of payment options to suit your preferences:
Choose the method that works best for you at checkout.
How is My Payment Information Protected?
Rest assured, all payment and transaction pages on the Ajaib Enterprise website are fully secure. We guarantee 100% protection for your data. Additionally, we never store your payment details on our system. Your information is safe with us.
When Will I Be Charged?
Your payment is processed immediately upon completing the checkout process. This ensures that we can promptly dispatch your products and get them to you as quickly as possible.
I’ve got a coupon code – how do I use it?
Using your coupon code is simple:
If the code is valid, your discount will be applied to your subtotal. Note that discounts do not apply to delivery costs.
Can I Change or Cancel My Order?
Due to our goal of dispatching most orders on the same day, we cannot guarantee changes or cancellations once an order is placed. However, if you need to modify or cancel your order, please contact us within 15 minutes of placing it. We will do our best to accommodate your request.
How Can I Confirm My Order Has Been Placed?
After completing your purchase, you’ll receive an order confirmation email immediately. This confirms that your order has been successfully placed. Once your items are dispatched, you’ll get a separate email with tracking details to keep you updated on your order’s status. If you don’t receive the confirmation email, please contact our Support team to verify your order.
Can I Use Different Addresses for Shipping and Billing?
Yes, you can. At checkout, you have the option to enter a different shipping address from your billing address. Just specify your preferred addresses in the relevant fields.
I’ve received the wrong order, what should I do?
Contact our Support team right away, and we’ll resolve the issue promptly. We’ll arrange to send the correct items and provide instructions for returning the incorrect ones. Please notify us within 30 days of receiving your order.
Missing Items from Your Order?
Reach out to our Support team right away. We’ll investigate the issue, identify any missing items, and arrange for them to be sent to you. Please contact us within 30 days of receiving your order.
Can I Schedule a Specific Delivery Time?
Unfortunately, our couriers do not offer specific delivery times. You can track your order using the tracking email sent to you after placing your order. For further assistance, feel free to contact our Support team.
My parcel is a gift, can the branding/ packaging be hidden?
Our packaging typically includes branding and product descriptions. To keep the contents a surprise, we recommend shipping the parcel to a different address. You can easily update the delivery address during checkout.
What If My Package Arrives Damaged?
If your package arrives damaged or if any items are missing, please contact our Support team through the Contact Us page. We will help resolve the issue promptly. Be sure to notify us within 30 days of receiving your order.
How Can I Request a Replacement Part?
You can visit our Contact Us page to reach out to our Support team for assistance.
Which Shipping Couriers Do You Use?
We use Shiprocket. Our partnerships with them allow us to offer a range of shipping options, ensuring your order is delivered efficiently and cost-effectively.
Can I Track My Order?
Yes, you can track your order. Once it’s dispatched, you’ll receive an email with tracking details to monitor its progress on the courier’s website. You can also log in to your account on our website for tracking updates. If you encounter any issues or need to provide delivery instructions, contact our Support team directly for assistance.
What If I’m Not Home When My Order is Delivered?
If you’re not available to sign for your order, the courier will leave a calling card with instructions. This card will provide details on how to either reschedule delivery or collect your package from a local depot.
What Should I Do If My Order Is Delayed?
If your order doesn’t arrive as expected, start by checking the tracking number in your dispatch email for updates on the courier’s website. If you still have concerns or can’t find an explanation, contact us and we’ll investigate the issue for you.
What Should I Do If I Receive the Wrong Order?
If you receive the wrong order, please contact our Support team as soon as possible. We will investigate the issue, arrange for the correct items to be sent, and guide you on how to return the incorrect items. Be sure to notify us within 30 days of receiving your order.
What Should I Do If Something Is Missing from My Order?
If any items are missing from your order, please reach out to our Support team right away. We will investigate the issue, identify the missing items, and arrange for them to be sent to you. Please contact us within 30 days of receiving your order.
How Long Will Shipping Take?
Shipping times and costs are displayed in your shopping basket for you to select the preferred method. We offer Standard, Express, Next Day, and Timed delivery options. For areas or items where Next Day shipping is unavailable, we ensure all orders are processed the same day to minimize shipping time.
Will I Be Charged Customs or Import Duties?
If your delivery address is in India, you will not incur any customs or import duties. For international orders outside India, please note that our prices do not include customs charges. Items are delivered duties unpaid, so you may need to pay additional fees upon receipt, depending on your country. For more details, please refer to our Terms and Conditions.
How Much Does International Shipping Cost?
International shipping costs vary based on the destination country, the product being purchased, and the currency used. Please note that our listed prices do not include customs charges, which differ by country and may need to be paid upon delivery.
Due to fluctuating global conditions and courier rates, there may occasionally be a surcharge for international orders. If this occurs, we will contact you to discuss the additional costs before dispatching your order.
For accurate shipping costs, ensure you are shopping on the correct website for your delivery country. For further assistance, please reach out to our Support team via the Contact Us page.
Do You Offer Free Shipping?
Unfortunately, we do not offer free delivery as we keep our product prices as low as possible. However, we provide a variety of delivery options at competitive rates through an extensive range of couriers. Shipping costs depend on the weight of your products and may vary.
For international orders outside the India, be aware that our prices do not include customs charges. These charges vary by country and may need to be paid upon receipt of your order.
Shipping costs can fluctuate based on the destination, product, website, and currency. In rare cases, international orders may incur additional surcharges due to changing global conditions and courier rates. If this occurs, we will contact you to discuss the additional costs before dispatching your order.
For precise shipping costs, ensure you are shopping on the correct website for your delivery country and contact our Support team via the Contact Us page.
What Should I Do If My Package Arrives Damaged?
If your package arrives damaged or if any items are missing, please contact our Support team through the Contact Us page. We will assist you in resolving the issue. Be sure to notify us within 30 days of receiving your order.
Can I Return an Item?
If you’re not satisfied with your purchase, we offer a 14-day return policy. Contact our Customer Service team, and we’ll assist you with the return process.
Please note: We cannot accept returns or provide refunds for customized or custom-sized items, including custom-sized netting.
What Is Your Returns Policy?
If you need to return an item, follow these simple steps:
Important Notes:
Who Pays for Postage on Returned Items?
You are responsible for covering the cost of returning items. We recommend using a tracked courier to ensure the return is successfully delivered, as we cannot be held liable for any lost or missing packages.
What should I do if I receive faulty goods?
If you receive items that appear to be faulty or defective, please contact our Support team right away. We’re here to help and will guide you through the process to resolve the issue.
How long will it take for me to receive my refund?
We strive to process refunds as quickly as possible. However, due to the multiple stages involved, it may take up to 14 days to complete. Rest assured; we will keep you informed throughout the process.
Can I contact you in a language other than English?
Currently, our support team only communicates in English and Hindi. However, we can translate our email responses into your preferred language to assist you better. Please use the contact form on our Contact Us page, and we will get back to you as soon as possible.
How soon can my products be delivered internationally?
You won’t have to wait long for your products! We offer express shipping to most countries, ensuring quick delivery for your international orders.
What is your international returns policy?
We offer a 14-day return policy for both domestic and international orders. Here’s how to return an item:
For details on restocking fees, please refer to our terms and conditions.
Note: We recommend using a courier service with tracking to monitor your package’s progress. Please be aware that we do not accept returns or offer refunds for customized or custom-sized items, including custom-sized netting.
Can I track international orders?
Yes, you can track your international orders. Once your parcel has been dispatched from our warehouse, you will receive an email with tracking information. If you encounter any issues with tracking your order, please contact our Support team through the Contact Us page for assistance.
How soon can my products be delivered internationally?
We offer express shipping to most countries, so you can expect a prompt delivery of your products. Rest assured, you won’t have to wait long!
Am I likely to be charged any customs, import duties or COD?
If your delivery address is in India, you won’t incur any customs duties or import charges. However, for international orders outside India, please note that our prices do not include customs charges. All items are shipped duties unpaid, meaning you may need to cover additional costs upon receipt, depending on your country’s regulations. For more details, please refer to our Terms and Conditions.
Will I Need to Sign for My Order?
You won’t need to sign for your order, but please ensure all details are accurately entered on the checkout page to avoid any issues with delivery.
How Much Does International Shipping Cost?
International shipping is pretty much dependent on your location as well as the size of your order. You will actually get to know the shipment price in real-time at checkout time so you can know the total price of your purchase before you place it.
Is it possible to have orders shipped to overseas addresses?
Yes, we do ship to overseas addresses. All you have to do is fill in the proper shipping details on your check out; we guarantee that your package will be delivered safely to your overseas location. Note, however that delivery times may vary with destination and local customs regulations.
Which countries do you ship to?
You get shipping to anywhere in the world, so regardless of where you are located, you should get a delivery. You could simply input your delivery address upon check-out and we shall make sure that it reaches you anywhere anytime in the globe.
Do we offer return policy?
Yes, we do accept returns. Actually, you can get more information about our return policy and how to return an item, how to get a refund, or how to exchange something in the “Return Policy” section of our website.
Need to contact us?
Monday - Friday
Need Help? Give us a call...
+91 – 116932 0035
